Adaptis warranty service conditions

Special guarantee conditions for the Defense Forces of Ukraine and volunteers:

For representatives of the Ukrainian Defense Forces and volunteers, the warranty on Adaptis products is valid until the end of martial law in Ukraine .

Service and technical support are available 24/7 by phone or in Telegram. You only need to provide the device's serial number or order number and agree with the manager on how to send the equipment for diagnostics or repair.

Warranty service for military personnel and volunteers is performed on a priority basis .

For the Defense Forces of Ukraine, warranty conditions also apply to mechanical and other damage due to external influences.

We create solutions that work where others stop. And we also responsibly approach the guarantee and support that comply with the current legislation of Ukraine.

Warranty conditions

The warranty on Adaptis products is valid for 1 year from the date of purchase.

The protection extends to:

  • Device body;
  • Cable connection elements.

If defects are discovered within the warranty period, we will promptly organize free repair or replacement in accordance with the Law of Ukraine "On Consumer Rights Protection".

The warranty for Starlink terminals and devices is provided in accordance with the terms specified by the manufacturer. Detailed terms and conditions can be found at the link .

Account creation and first launch

We provide full account support and assistance services, and will be happy to advise you at every stage of using satellite communication.

When connecting for the first time, we recommend using these instructions and offer assistance in correctly activating and starting the system so that everything works the first time.

Service support

Our technical and service support service works for you:

  • On weekdays, Monday to Friday from 9:00 to 18:00
  • We process requests outside of business hours the next business day .

Any question or problem – we are in touch. Our goal is to ensure the stability and continuity of your Adaptis solution .

How to request warranty service

  1. Write or call our support service at +380731690044 or by email at service@adaptis.com.
  2. Please provide the serial number of the device or provide a document with the order number.
  3. Agree with the manager how to transfer the equipment for diagnostics or repair.

When the warranty is void

The warranty does not cover damage caused by:

  • Improper installation or operation.
  • Unauthorized interference with the device.
  • Wear and tear from natural use.
  • External influences (mechanical damage, moisture exposure, overheating, etc.).