High-speed connectivity on the go

For mounting the terminal on aluminum, plastic, or glass surfaces, we recommend using special Adaptis galvanized plates.
The plate is fixed in the required location and becomes a reliable metal base to which the terminal’s neodymium magnets attach securely.

As for reliability at high speeds, the equipment holds firmly and will not fall off. The combination of powerful magnets and a well-engineered design ensures stable fixation at any speed — of course, within normal driving conditions.

Adaptis galvanized plates provide the same strong magnetic grip as a standard steel roof, so the terminal stays securely in place even in strong wind or during sudden braking.

Yes, you can install it yourself if you wish. However, Starlink is equipment that requires careful handling.

Self-installation involves several potential risks that are important to consider in advance. The most common challenge is routing the cables correctly into the vehicle interior. Without proper experience, it can be difficult to ensure good sealing and reliable connections.

There is also a risk of accidentally damaging the vehicle’s paint while attaching the mounts, or even damaging the terminal’s cables.

That’s why we recommend saving your time and avoiding unnecessary stress. By choosing our installation service, you can be confident in the result. Our engineers will complete the installation quickly, safely, and professionally. This helps protect both your time and your equipment from the risks of improper installation.

We provide professional installation and adaptation services for Starlink on any type of vehicle — from passenger cars to campers and special-purpose vehicles.

Installation costs start from UAH 3,200, and the entire process usually takes about 60 minutes. The price may vary for armored vehicles as well as cars with aluminum roofs or panoramic glass.

During installation, we ensure secure mounting of the terminal and proper sealing of the cable routing, allowing the equipment to operate reliably while the vehicle is in motion.

Adaptis products and other accessories are covered by warranty conditions. The warranty does not apply to Starlink equipment, which is serviced according to the manufacturer’s policy.

You can choose self-pickup or visit our Installation and Adaptation Center, located at 8A Heorhiia Narbuta Avenue (near the KLO gas station).

If it is more convenient, we also offer on-site installation at your location. In this case, simply inform the manager when placing your order. We will select the best option, calculate the travel cost, and arrange a convenient time to ensure reliable connectivity wherever you need it.

Yes, Adaptis provides repair services for Starlink terminals of any generation. Our specialists perform diagnostics and help restore the equipment depending on the type of issue.

To check repair options, cost, and turnaround time, please contact our service department at +380 63 169 19 56. Our specialists will advise you and help find the best solution.

Simply contact us! We support every customer. When you purchase from us, your personal manager will provide instructions for setting up the terminal and will always be available to answer any questions.

For organizations and business clients, we also offer a separate service — full account support and professional account management.

If you experience any difficulties during activation, you can contact our technical support at +380 73 169 00 74.

We ship adapted Starlink equipment across all of Ukraine (except temporarily occupied territories) via Nova Poshta. For international orders, we use Nova Poshta and international shipping services.

Shipping is free for all orders placed through the Adaptis website.

Currently, two Starlink plans are available in Ukraine: Roam and Residential. Most of our customers use the Roam plan, which is available in two options: the standard plan (100 GB) for $50 per month and the Unlimited plan for $95 per month. You can learn more about the current Starlink plans in our guide.

It is not possible to pay only for individual days of use — the billing period is always one month. However, there is an important detail: if you reactivate the plan in the middle of the month, Starlink will charge you proportionally for the remaining days until the end of your billing cycle. This means you will pay less for the first partial month after activation.

You can also pause your plan. Recently, the pause policy has changed — it is no longer free. Instead of fully freezing the account, a maintenance mode is now available for about $5 per month. This includes a small amount of data (around 5 GB) and reduced speeds. It allows the terminal to remain connected to the network, receive updates, and quickly return to full speed whenever you need it.

Yes, this is normal. The official Starlink website states that all terminals are tested before shipping to confirm that possible cosmetic imperfections will not affect how the device works.

Starlink also warns that a freshly unpacked terminal may have dust or dirt on it. A cable may be connected to the dish or the router at the factory during packing, and the packaging material can shed in transit and leave dust. Wiping the terminal with a microfibre cloth and glass cleaner is enough.

We explained why a new Starlink may have gaps in its casing in a separate article.