Instructions for adding multiple users to one Starlink account

Where to start

Typically, the setup process takes no more than 5 minutes.

‍

Carefully check that you have everything you need before starting setup:

‍

• Backup Internet connection (mobile Internet, wifi)
• Email and Password of existing account
• Bank card with sufficient balance to withdraw funds
• Sufficient internet limit to debit the payment ($95)
• “Starlink” application from AppStore or Google Play
  
  

  

  

  ‍

  ⚠️ Gentle Ukrainization from SpaceX:

  Change the interface language to Ukrainian in your mobile phone settings and the Starlink application will also switch to Ukrainian.

  ‍

  Step-by-step instructions
  

  1. Plug your Starlink into a power outlet. Turn it on.
  2. Join the wifi network, depending on the settings.
  3. Log in to the App and wait for the terminal to connect to the satellites. Sometimes, the first turn-on takes 15 minutes (A little patience – it knocks in space and waits for a response).
  4. You will see a message stating that you do not have an account:

  NO ACTIVE ACCOUNT

  

  5. Click on this message.
  6. In the window that appears, copy the data specified in the following format: “00000000-123ADPTS-B1C2D000”.
  7. Save the copied data.
  8. Disconnect from the WiFi network.
  9. Follow the link https://www.starlink.com/activate
  
  

  

  10. In the field you see, paste the copied data.
  11. Click “EXISTING ACCOUNT”
  12. The system will prompt you to enter the username and password for your existing account.

  

  ‍

  13. In the next step, “Select “Service”, indicate the city of your permanent residence, select the correct option from the drop-down list. Click the “Search” button

  

  As a result of the search, you will see available Tariff plans for the selected region – Select “Roaming”.

  ⚠️ “Traveling” tariff.

  If you plan to use the equipment in a car, or change its location, then the “Home” / “Residential” tariff will not suit you. Therefore, choose the “Traveling” tariff / “Roam”.

  ‍

  14. Click the “Continue checkout” button
  15. Enter your payment card details (* This step does not always occur)
  • Enter your First and Last Name in Latin characters, just as indicated above. This is important!
  • Your zip code.
  • Card validity period
  • CVV code

  

  ‍

  16. After clicking the “Place Order” button, the system will automatically attempt to debit your card. Confirm the payment.
      
      

  ⚠️ Two-factor security

  Banking institutions in Ukraine will usually send you a message for additional payment confirmation. This can be an SMS or a form in the application with a “Confirm” button.

  

  The request will definitely state that you are trying to debit 95 USD.

  ‍

  17. Tip: Send access passwords to a trusted person, and write a contact phone number on the equipment.
  18. Turn on your Starlink terminal and wait about 15 minutes.
  19. If you have done all the steps correctly, the terminal will go into ONLINE mode!

  ‍

  ‍

  Frequently asked questions and their solutions

  1. Device already assigned.

  It seems that you were given a terminal that is already linked to an account. Contact the seller of your Starlink terminal. You may be given a login and password to access.

  A similar situation is also possible due to security measures taken by SpaceX to reduce the number of fraudulent activities.

  ‍

  2. How many Starlink terminals can be added to one account?

  Company rules allow adding no more than Three units to one account (Previous limit was set at 10 units).

  ‍

  3. Why is it better to register by the full serial number rather than the KIT number?

  There is a small chance of equipment confusion, which occurs once in a few thousand terminals. This happens both on the manufacturer's side and on the side of the delivery and order processing companies.